GUNTORO, H.; TURISKA, J.; RIKARDO, D. Pengaruh Kualitas Pelayanan terhadap Kepuasan serta Implikasinya terhadap Loyalitas Alumni Taruna Poltekpel Banten. Journal Marine Inside, [S. l.], v. 2, n. 1, p. 21–31, 2022. DOI: 10.56943/ejmi.v2i1.16. Disponível em: https://ejournal.poltekpel-banten.ac.id/index.php/ejmi/article/view/16. Acesso em: 6 nov. 2026.